Employee self-service
Let employees ask for equipment and report problems themselves
Each employee gets a My assets page on their phone: what they hold, the hand-overs they signed, a button to request equipment and another to report a problem. IT stops answering “which laptop do I have?” on chat.
- My assets on any phone
- Requests from a catalog you choose
- Problems reported with a photo
Request equipment
- Dell 24” monitor
- USB headset
- Wireless mouse
Requests
From employees
- Dell 24” monitorMeera Nair · MumbaiNew
- USB headsetVikram Rao · Pune Handed over
Example data
Requests arrive on WhatsApp, email and in the corridor
Someone needs a second monitor, someone else spilled tea on a keyboard, and a third person lost a phone in an auto. IT hears about each in a different place, and none of it is tied to the asset or the person’s record.
What I hold, in one place
My assets lists what the employee holds, the receipts they signed, their open tickets, and their return checklist if they are leaving. It works in any phone browser and can be added to the home screen. People sign in with their work Google or Microsoft account, or a password.
- Items and signed receipts
- Open tickets and their status
- Return checklist when leaving
- No app to install
My assets
- Dell Latitude 5440LAP-0142
- iPhone 14PHN-0388
Report a problem
Dell Latitude 5440 · LAP-0142
Requests from a catalog you control
Tick “Employees can request it” on the models you are happy to give out. Employees choose from that list and add a note. IT sees requests in one list and either hands the item over, which the employee signs for as usual, or declines with a reason that is emailed to them.
- Only the models you choose
- Hand over or decline
- Reason emailed on decline
- Signed like any hand-over
Report a problem with a photo
On any item, the employee chooses Not working, Damaged (a photo is required), Lost or Stolen. IT is told straight away and the employee gets an email at every update. A repair keeps the item on the person’s record; a confirmed loss goes to the owner as a write-off.
- Four kinds of problem
- Photo required for damage
- Email at every update
- Losses go to the owner for approval
Issues
Reported by employees
One inbox for every office
- ISS-0087 · Screen crackedDell Latitude 5440 · Priya Sharma · photoDamaged
- ISS-0086 · Battery drainsHP EliteBook 840 · Arjun MehtaIn repair
- ISS-0085 · Phone lost in cabiPhone 13 · Karan ShahLost
Loans with a due-back date
Lend a laptop for a client visit or a projector for an offsite with a due-back date. It shows On loan, reminders go out when it is late, and you can extend the date, make it permanent or record the return.
- Due-back date on any hand-over
- Reminders when late
- Extend or make permanent
- Overdue loans on the dashboard
How it works
Three steps, no project plan
- 1
Choose what can be requested
Tick the models employees may ask for.
- 2
Invite your people
Or let them join with their work Google or Microsoft account.
- 3
Work from one inbox
Requests and problems land in IT’s lists, not on chat.
FAQ
Employee self-service: common questions
Do employees need to install an app?+
No. My assets works in the phone’s browser. It can be added to the home screen so it opens like an app.
Do employees need a login to sign for equipment?+
No. The signing link in the email is enough. Invite them only if you want them to use My assets, requests and problem reports.
What happens when an employee reports a lost phone?+
IT confirms the loss, which closes custody and sends a write-off to the owner for approval. The loss can be flagged for Full & Final; nothing is deducted automatically.
Can employees request any equipment?+
Only the models you mark as requestable. IT then hands the item over or declines with a reason.
More of AssetVow
It all works from the same register
Hand-over e-signature
Employees check the items and sign on their phone. You keep a PDF with the time, IP address, device and the policy they accepted.
Learn moreRepairs, warranty and AMC
Problems reported with a photo, repairs tracked against the asset, and warranties and AMCs flagged before they end.
Learn moreEmployee asset tracking
Who holds every laptop, phone and monitor, across all your offices, kept current as people join, move and leave.
Learn moreTake IT requests off WhatsApp
Mark three models as requestable and invite one team. Free for 30 days.